Managed IT Services

Pinnacle Managed IT Services

Pinnacle offers complete IT management solutions that take the hassles out of managing and maintaining your critical IT systems. We'll customise a support plan that is tailored to your environment, meets and exceeds the specific needs for your technology management and support. We can be your complete IT solution supporting all your servers, network appliances and desktops. Your systems are monitored and supported both remotely and locally 24/7 and problems are fixed before they can present a problem.

Server & Desktop Management
We pro-actively update, back up, and manage all your computers and servers remotely. Every aspect of your network is monitored and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7.

Help Desk
Get live support via telephone. You can speak to a Pinnacle employee here in the UK if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues.

On-site Support & Emergency Response
We provide regularly scheduled visits from Pinnacle field engineers to perform routine service and optimisation of IT infrastructure. We can also provide emergency visits for unforeseen failures, troubleshooting and repairs.

IT Strategy
There are a lot of technologies out there and a lot of ways to make your business run more smoothly and at a lower cost. We can help you build a strategy that puts these technologies to work for you. We provide strategic planning and help with emerging technologies.

Cloud Backup & Disaster Recovery
With Pinnacle’s Cloud Backup and Disaster Recovery, your data is backed up and stored both locally and in a secure data centre. If a problem occurs, you can retrieve your data from your on-site backup system and if that fails, for instance due to fire or flood all your critical information is stored in the cloud where you always have access to it.

Cloud Business Continuity
Time is money and when a problem occurs and systems go down, many businesses simply cannot afford to go offline even if only for a few hours. They need to ensure that their systems never skip a beat, even when there is a failure. With Pinnacle's Cloud Business Continuity all your vital data and applications are backed up in a secure data centre, so you can switch in real time to your backup and continue running your business with no downtime.